Data Deletion Request
Greater Control Over Your Data
Delete specific data without closing your account! This option allows you to remove certain information while keeping your Comoesta account active and accessible.
What is Data Deletion?
Data deletion allows you to request the removal of specific types of personal information from your Comoesta account without deleting the entire account. This gives you more granular control over your privacy.
| Action | Data Deletion | Account Deletion |
|---|---|---|
| Account Status | Remains active | Permanently closed |
| Access to App | Keep using the app | Lose all access |
| Data Removed | Specific data you choose | All data (with exceptions) |
| Reversible | Partially (can add new data) | No, permanent |
How to Request Data Deletion
This will open your email client with a pre-formatted message to our support team.
In your email, clearly indicate which data you want removed. See the "What Data Can Be Deleted" section below for options.
Provide:
- Your full name (as registered in the app)
- Registered email address
- Contact number (if applicable)
- Specific data categories you want deleted
Our team will review your request and respond within 15 business days. We may contact you to clarify which data to remove.
What Data Can Be Deleted
You can request deletion of the following data categories:
Profile Information
- Specific address components (street, barangay, etc.)
- Contact number
- Profile preferences
Note: Some basic information (name, email) is required to maintain the account
Uploaded Documents
- Specific files or attachments
- Photos and images from completed cases
- Documents no longer needed for active services
Communication History
- Chat message history
- Old support inquiries
- Notification history
Location Data
- Historical GPS coordinates
- Location access history
- Address verification records
Usage Data
- App usage patterns
- Device information
- Session logs
Data That Cannot Be Deleted
Some data must be retained for legal and operational purposes:
- Active Order Information: Data related to ongoing debt collection cases
- Payment Records: Financial transaction history (retained for 7 years for tax compliance)
- Legal Records: Information required for legal proceedings or regulatory compliance
- Essential Account Data: Basic information needed to maintain account functionality (name, email)
- Audit Logs: Security and compliance records
What Happens After Data Deletion?
- Account remains active: You can continue using Comoesta normally
- Data is permanently removed: Deleted data cannot be recovered
- Backup retention: Data may persist in backup systems for up to 90 days
- You can add new data: Feel free to upload new documents or update information anytime
- Services unaffected: Your ability to use app features remains unchanged
Want to Delete Your Entire Account Instead?
If you prefer to close your account completely and remove all associated data, you can submit an account deletion request.
Need Help?
Contact our Privacy Team:
Email: titanccmi@gmail.com
Privacy Contact: admin.information@titancollectioninc.com
Data Protection Officer: arnel.aguda@titancollectioninc.com